Who should bear the cost of non-use of car for delay in getting adjusters estimate?
If it takes 23 days for Perodua to get an estimate from the adjuster and approval from the insurer, who bears the cost of CART (non-use of a car) by the party who is not at fault? Who can we complain to when Perodua keeps silent and does not answer emails? Not responding to emails appears to be a disease among civil servants and politicians even companies have learned this trick thinking that they can sweep matters under the carpet. Any advice from you will be appreciated.